How to Reset RAZ Vape: Troubleshooting Common Issues

RAZ Vape Not Turning On

Problems may be there from the start: why can’t you turn on your RAZ Vapes? As a common issue for beginners, it might be solved in these ways:

1. Just Take a Draw

• Take advantage of the draw-activated feature:All 3 popular RAZ devices are draw-activated, which means you can simply take a puff to turn them on. Except of the single button used for mode control on RAZ LTX 25000(DC25000), both RAZ TN9000 and RAZ RYL Classic 35K (a.k.a. RAZ Purse Vape) are designed to be with no button works. If “can’t find a button to turn on my device” is one of your concerns, taking a puff directly through the mouthpiece might be an unexpected magical spell.

2. Check the Battery

• Make sure the device is charged: If your RAZ vape doesn’t turn on, the secondthing to check is the battery. Plug the device into a charger and wait for a few minutes to ensure it's powered.
• Inspect the battery connection:If the charging port or battery is damaged, the vape may not power on. Try using a different charger or inspect the port for blockages or dirt.

3. Power Button Issues

Sometimes, the power button might be unresponsive. Ensure you're pressing it correctly or try holding it down for a longer time (10-15 seconds) to reset the system.

RAZ Vape Not Hitting

Even if the turning-on process is all clear, you may still have trouble getting the perfect hit you want from your RAZ Vapes. Keep calm and try these tips:

1.Adjust the Airflow

If there is a hit but you find it a little too weak, it may be due to an improper setting of airflow:

• Control the bottom switch:All 3 RAZ models feature an airflow switch at the bottom of the devices, with which you can personalize every puff you have. Push it to 1 side with a stronger hit and intense flavor.
• Check the airflow hole:Clogged airflow holes may lead to a malfunction in hitting, so make sure they’re not blocked by dirt.

2.Check the Coil and Atomizer

If the vape isn’t firing at all, it could be due to an issue with the coil or atomizer:

• Clean the contacts: Over time, residue can build up on the contacts, preventing the device from firing properly. Gently clean the contacts with a cotton swab or a soft cloth.
• Check for damage: Inspect the coil and atomizer to make sure they aren’t damaged. If they appear worn out or broken, replace them.

RAZ Vape Not Charging

If your RAZ vape isn’t charging properly, it can be due to a few possible issues, from charging cables to battery problems.

1. Check the Charging Cable and Adapter

The first thing you should check is the charging cable and adapter. Try using a different cable or charging port to find out where comes the problem. Ensure both the cable and port are free from dirt and debris.

2. Dirty or Damaged Charging Port

If the charging port on your RAZ vape is dirty or damaged, it may not make a proper connection. Clean the port gently with dry towels, tissues or soft brushes. If the port is damaged, you may need to contact us for a replacement.

3. Battery Issues

If your vape still won’t charge, it could be an issue with the battery itself. Batteries will also age over time, so if you’ve tried multiple chargers and still have the same issues, please replace the battery or contact us for further assistance.

4. Faulty Charging Circuit

Though RAZ Vapes are well-crafted for a short-circuit protection, there may be a faulty internal charging circuit from time to time. In this case, you may also need to replace the device or contact us for further assistance.

Flavor Issues: Why Does My RAZ Vape Taste Burnt?

A burnt taste is another common issue for many vapers. This can happen for several reasons:

1. Low E-Liquid Level

If your e-liquid is running low or nearly empty, the wick in the coil may not be able to saturate properly. This can lead to dry hits and a burnt taste. Since RAZ Vapes are pre-filled disposables, you’re not supposed to refill them. Instead, just dispose of the used vapes and replace them with a new device.

2.Worn-Out Coil

Another common reason for a burnt taste is a worn-out coil. Over time, coils degrade, and if your device are left used for too long, they can produce a burnt flavor. To fix this, replace the device with a new one and make sure the tank is filled with e-liquid.

3. Too High Wattage or Voltage

If you choose RAZ LTX 25000, a device with dual mesh coils and dual vaping modes, a stronger Boost Mode of it with higher wattage may burn the liquid too quickly. Try choose a regular mode to avoid “over-boosting”.

4. Airflow Issues

Restricted airflow can prevent the proper flow of vapor and juice to the coil, leading to burning. Check the airflow settings and clean any obstructions that may be blocking airflow.

How to Reset Your RAZ Vape

If you're still having issues after troubleshooting the common problems above, resetting your device could help restore it to its factory settings. Here’s how:

1. Turn Off the Device

Press and hold the power button for about 5 seconds to turn off your RAZ vape.

2. Enter Reset Mode

To reset, press and hold the power button (and sometimes another button like the airflow button or mode button) simultaneously for 10-15 seconds. This will reset the device to its factory settings.

3. Restart the Device

Once the reset is complete, your device should restart automatically. This can help clear any minor glitches or setting issues that might be affecting performance.

How to Reset RAZ Vape | FAQs

Have even more questions on resetting RAZ Vape? Check these!

1. My RAZ Vape stopped working. What’s the problem?

There could be several reasons:

• Battery Issues: If the battery is drained, the vape won’t function. Try charging it fully and ensure the battery isn’t damaged.
• Coil Problems:A burnt or faulty coil can cause the device to stop firing. Check you coils and replace the device if the coils are damaged.
• Loose Connections:Ensure the atomizer is securely attached to the device. Loose connections can prevent the vape from working.
• Internal Malfunction:If none of the above fixes work, the issue could be internal. In this case, contact RAZ support for repairs or replacement.

2. Why is my RAZ vape not charging?

Check the charging cable and adapter, clean the charging port, and inspect the battery. If the problem persists, there may be an issue with the battery or the internal charging circuit.

3. Why is my RAZ Vape not working after charging?

It could be due to these problems:

• Battery Connection:Ensure the charging port and the battery connection are clean and not obstructed by dirt or e-liquid.
• Faulty Charger:The charging cable or adapter might be damaged. Try a different charger or port to rule out this possibility.
• Battery Health:If the vape still doesn’t turn on after charging, the battery may have deteriorated. Consider replacing the battery or contacting RAZ for assistance.
• Device Reset:A simple reset may help if the vape has entered a malfunction state. Follow the instructions for resetting your device to restore it to its default settings.
• Overcharged Battery:If you leave the vape on the charger for too long, it may go into a protective mode. Try unplugging it, waiting for a few minutes, and then trying to turn it on again.

4. How do I fix a burnt taste in my RAZ vape?

The burnt taste is usually caused by a worn-out coil, low e-liquid, high wattage, or airflow issues. Try replacing the coil, refilling the tank, lowering the wattage, and checking the airflow settings.

5. My RAZ vape isn't hitting. What should I do?

Make sure the battery is charged, the atomizer is securely connected, and the coil is in good condition. If it’s still not firing, try resetting the device or replacing the coil.

6. How can I reset my RAZ vape to factory settings?

To reset your RAZ vape, turn off the device and press and hold the power button for 10-15 seconds (and possibly another button depending on the model). The device will restart with default settings.

7. Can I damage my RAZ vape by resetting it?

No, resetting your device won’t cause damage. It’s simply a way to restore factory settings, which can resolve minor software issues.

8. If the Puff Count Went to Zero, Can I Reset the Count by Resetting My RAZ Vape?

No, resetting your RAZ vape will not reset the puff count. The puff count is related to the e-liquid level in your device, and when the e-liquid running low, it won’t reset even if you perform a factory reset.

However, if there are still enough e-liquid within but the puff count goes to zero or displays incorrectly, it could be a glitch in the system or firmware issue. You can try:

• Device Reset:Restart the device as usual and check if it resolves the issue.
• Contact Support:If the puff count continues to malfunction, reach out to RAZ customer service for help. They may be able to fix the issue or replace the device if it’s under warranty.