How To Reset RAZ Vape: Troubleshooting Guide For TN9000 & DC25000 (2026)

It is frustrating. You just bought a new RAZ TN9000, but it’s blinking, not hitting, or tasting weird. Before you throw it away or assume it is broken, you should know that many of these issues can be fixed with a simple “reset.”

While disposable vapes don’t have a literal “factory reset” button like a smartphone, there are specific troubleshooting steps you can take to clear sensor errors, unclog airflow, and reset the battery management system (BMS). As the official brand headquarters of RAZ Vape, we have compiled this comprehensive guide to help you get your device back up and running.

⚠️ Safety First: Never attempt to disassemble the device to “fix” internal wiring. This voids the warranty and poses a fire risk. If the steps below do not work, please contact our support team.

Diagnostic 1: RAZ Vape Won’t Turn On / Not Hitting

If you are inhaling but getting no vapor and no light, follow this checklist:

Step 1: Check for “User Error” (Stickers & Plugs)

It sounds simple, but 30% of our support tickets are resolved here. All new RAZ devices come with:

A sticker covering the bottom airflow holes.
A silicone plug inside the mouthpiece.

If you don’t remove both, the airflow sensor cannot detect your breath, and the device will not fire.

Step 2: The “Airflow Reset”

Sometimes the microphone sensor gets stuck. Try this:

Locate the airflow slider at the bottom.
Slide it back and forth rapidly 3-4 times.
Set it to the fully OPEN position.
Take a sharp, strong puff to dislodge any dust blocking the sensor.

Diagnostic 2: RAZ Vape Not Charging

You plugged it in, but the screen stays dark or the battery percentage isn’t moving. Here is how to fix it:

1. Clean the USB-C Port

Lint and dust from your pocket can pack into the charging port, preventing a connection. Use a wooden toothpick (not metal) or a can of compressed air to gently clean the port.

2. Swap the Cable

Not all USB-C cables are created equal. High-wattage “fast chargers” for laptops (like MacBook chargers) may be too powerful for the vape’s BMS chip, causing it to reject the charge for safety. Try using a standard USB-A to USB-C cable plugged into a low-voltage block (like a PC USB port).

Fact Check: According to battery safety guidelines from the FDA, you should always use the charger intended for the device and avoid leaving it charging unattended.

Diagnostic 3: Burnt Taste (The “Dry Hit”)

A burnt taste means the mesh coil is heating up dry cotton instead of e-liquid. This is harsh and unpleasant.

Scenario A: It’s Brand New

If a new device tastes burnt immediately, you likely didn’t let it “prime.” After removing the plug, you must wait 2-3 minutes for the juice to soak into the coil before vaping.

Scenario B: It’s Been Used

If you have been using it for a while, check the e-liquid indicator on the RAZ DC25000 screen. If the drop icon is blinking red or showing zero bars, the device is empty. You cannot reset an empty vape. It is time to recycle it and buy a new one.

💡 Prevention Tip: Avoid “chain vaping” (taking multiple puffs in rapid succession). This dries out the wick faster than it can re-saturate. Wait 15-30 seconds between puffs to keep the flavor fresh.

Diagnostic 4: Blinking Light Codes

The LED indicator or screen communicates specific errors:

Blinking 10 times: Low Battery. Charge the device.
Blinking 3 times (Rapidly): Short Circuit Protection. The device has detected a fault and shut down to prevent overheating. This usually means the device is defective or damaged by water drops.
Steady Light but No Vapor: Auto-fire protection. The sensor is jammed. Try the “Airflow Reset” mentioned above.

When to Give Up? (Hardware Failure)

If you have tried cleaning the port, switching cables, and clearing the airflow, but the device still won’t work, it may be a “DOA” (Dead on Arrival) unit. While rare, manufacturing defects happen.

If you purchased from our official store, please check our Refund & Returns Policy. If you bought it from a gas station, it might be a counterfeit. Always verify your device here: Product Authentication.

Conclusion

Most “broken” RAZ vapes are just clogged or out of power. By following these simple reset steps, you can often revive your device and get back to enjoying your favorite flavors. Learn more RAZ Vape instructions at our official usage manual page.

However, disposable vapes have a lifespan. If your puff counter is at zero or the liquid is gone, no amount of resetting will bring it back. It is time for a fresh start—check out our best-selling models below.

Shop Authentic & Fresh RAZ Devices

RAZ TN9000

9,000 Puffs

RAZ DC25000

25,000 Puffs

RAZ RX 50K

50,000 Puffs

Purse Vape (35K)

Fashion Edition

TN9000 Zero Nic

0% Nicotine

LTX 25K Zero Nic

0mg Strength

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Frequently Asked Questions About Resetting

My puff count hit zero, can I reset it?

No. The puff counter on the screen is tied to the estimated liquid level. Once it reaches zero, the device calculates that the e-liquid is depleted. You cannot reset this counter because you cannot refill the closed tank.

Is it safe to charge RAZ Vape overnight?

We do NOT recommend leaving any lithium-ion battery charging overnight. While our devices have overcharge protection, it is best practice to unplug the device once it reaches 100% (usually 30-45 minutes) to prevent battery stress.

Why is my vape hot when charging?

Slight warmth is normal. However, if it is too hot to touch, unplug it immediately. This could indicate a faulty cable or a compromised battery. Do not use the device until it cools down completely.