Return policy

Cancellation

Cancellation is only applicable before shipping, and customers may receive full refund in this case.

Returns (if applicable)

Customers may apply for a return within 14 days from receiving the product and need to provide the receipt of purchase.Customers will only be charged once for shipping costs.To be eligible for a return, the product must be unused, in the same condition as when delivered, and in the original package. 

Refunds (if applicable)

Once the return is received and inspected, RAZ-VAPE will notify our customers if the request is approved or not. 
If so, the refund will be credited back to the payment account within 3-5 days.

Late or missing refunds (if applicable)

If customers have confirmed with banks that no refund has been received after 5 days since  processing, please contact us at [email protected]

Please contact our Customer service at [email protected] to get the return address.